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Please make sure you read the full booking policy.
COVID 19
TIME. NO DOUBLE APPOINTMENTS.
WHAT YOU NEED TO KNOW BEFORE BOOKING
BY BOOKING YOU AGREE TO ALL OF THE
TERMS ABOVE, FAILURE TO COMPLY
WITH ANY OF THE POLICIES WILL RESULT
ON CANCELLATION.
BOOKINGS:
YOU MUST BE OVER 16+ TO BOOK IN FOR GEL OR ENHANCEMENT NAIL SERVICES
To ensure your preferred time and service is available we do advise a booking is made in advance.
BOOKING WITH NAIL ART
PLEASE BOOK THE NAIL ARTS YOU WANT ON EXTRAS OR EMAIL ON INFO@NAILSBYGRISELDA.COM IF YOU ARE NOT SURE ( PICTURE WILL BE HELPFUL)
BY DOING THIS YOU ARE ENABLING ME TO:
CONFIRM THE PRICE & AVOID DELAYS AT YOUR APPOINTMENT
IT’S OKAY IF YOU’RE NOT SURE WHAT YOU WANT AT THE TIME OF BOOKING, I’M HAPPY TO HELP AND REMEMBER INSPO CAN COME FROM ANYWHERE!
IF YOU WANT ME TO FREESTYLE THE SET PLEASE STATE THIS AT THE TIME OF BOOKING.
ARRIVAL TIME:
We kindly request that our clients arrive on time . As a courtesy to all of our clients a prompt appointment schedule is adhered to, late appointments may not be honoured. Treatments begun late will be shortened in consideration of the next client.
We kindly ask all clients to give us as much notice as possible if you are running late to your appointment to avoid any fees.
We understand that sometimes life can get in the way and things may happen causing you to be late, however this has a huge impact on the running of the salon and our other clients.
Nails by Griselda operates on a 10-minute discretion from your scheduled appointment time. After this time, we are unable to guarantee that we will be able to honour your appointment. Please note in the event of a late arrival, we may not be able to carry out the complete treatment, you will however be charged for the full value of the treatment that was made at time of booking
Anything after 15 minutes late will result in cancelation if we have back to back appointments. A new deposit will be required if you wish to reschedule.
•THE DEPOSIT IS NON REFUNDABLE
•lf you confirm your appointment and
then no show, no call, you will no
longer be able to book again!
CANCELLATIONS:
At Nails by Griselda we operate on a very strict cancellation policy in order for us to accommodate the high demand of appointments. We are happy to reschedule appointments, providing we have at least 48 hours’ notice.
Failure to notify Nails by Griselda within this time will result in the loss of your appointment and 100% cancellation fee. No refunds will be given to cancelled or rescheduled bookings. Clients arriving more than 10 minutes late for their appointments will risk losing their appointment and being charged £10 late fee.
INFILLS
•Infills booked more than 3/4 weeks after your last appointment will be charged as a Full Set! It takes longer to infill
nails that aren’ t maintained properly
and infills booked more than 4.5 weeks after your last appointment needs to be
removed and a new set will be applied.
We don’t work on others Work
( WE INFILL ONLY NAILS DONE BY NAILS BY GRISELDA)
because we don’t know what someone’s
else’s products are.
•PLEASE NOTE YOU SHOULD BE ONLY HAVING 3-6 INFILLS THEN IT’S TIME FOR SOAK OFF, THIS IS TO GET THE BEST RESULTS FOR YOUR SET.
• If you’re planning to book an appointment
with me you MUST arrive with BARE nails.
FREE PRODUCT NAILS
(No leftover gel or acrylic,no press ons,no nail varnish or strengthener)
•PLEASE MAKE SURE WHEN YOU BOOK
AN APPOINTMENT THROUGH MY WEBSITE
CHOOSE YOUR EXTRAS AND WHEN
IT’S INFILLS PLEASE BOOK THE LENGTH ON EXTRAS
•IF WE HAVE BACK TO BACK
CAN ONLY PROVIDE
THE SERVICES
YOU HAVE BOOKED FOR.
IF YOU ARE NOT SURE EMAIL ON INFO@NAILSBYGRISELDA.COM
THREE DAYS SERVICES REPAIR AND AFTERCARE POLICY:
We hope that you are pleased with your manicure however; in the event that you do encounter any issues we operate on a three day’s repair policy for all services. Please report this to us including a photo to Info@nailsbygriselda.com. We are happy to carry out any chip repairs that we consider unreasonable free of charge for the effected nails within this time. After this period, there will be a charge for any repairs.
Please note that your nails are jewels not tools and with this in mind you must take care of them, the level of care you apply to looking after your nails hugely influences how long they will last you.
AFTERCARE
•Be extra careful in the first 24 hours (especially if you are not used to having long nails )and avoid intense heat (e.g sun beds and long hot baths).
•Avoid your nails being in water for long periods of time as this can cause your gels to soften which in turn can cause the gel to lift.
•Wear gloves when washing up/ using cleaning products and gardening.
•Use cuticle oil daily this will keep your nails hydrated and improves nail growth.
•Do not use your nails as tools!
•Maintain your nails by attending regular appointments (no more than 3/4 weeks apart).
•DON’T PICK YOUR GEL POLISH!!!Make sure you have them removed by a professional to avoid damage to your natural nails.
THE RIGHT TO REFUSE TREATMENTS
We are trained to the highest standard to act in a polite and professional manner towards our valued customers. We do not tolerate any form of rudeness or disrespect towards the Nails by Griselda team. Please note, we reserve the right to refuse treatments if we feel that a customer is acting in this manner. Griselda reserves the right to amend Terms and Conditions as and when it is considered necessary to do so. Reasonable notice will be given for this.
LOST OR DAMAGED PROPERTY:
We Kindly ask our clients to look after their property while at Nails by Griselda salon as we are unable to take responsibility of items left unattended or damaged. Please be aware that we use chemicals and polishes inside the salon and you must take extra care of your belongings whilst with us.
Salon Policies & Client Care Guidelines
At Nails by Griselda, every appointment is designed to provide a calm, personalised and high-quality experience.
To ensure smooth operation and fairness to all clients, the following policies apply to all bookings.
Booking an appointment confirms acceptance of these terms.
Securing Your Appointment
To reserve an appointment, a non-refundable booking fee is required.
The booking fee must be paid in order to secure your appointment.
Your appointment is confirmed once the booking fee has been received.
What the Booking Fee Covers
The booking fee is not a deposit towards the service, but a non-refundable booking administration fee.
It covers the operational costs created the moment an appointment is reserved, including:
Remaining Service Balance
The remaining balance relates to the service itself, including professional time, expertise and materials.
If an appointment is cancelled at short notice or missed entirely, the studio is often unable to refill the time slot due to the private 1:1 appointment structure.
In these situations, the remaining balance may become payable as a reasonable estimate of the loss caused by the reserved appointment time.
Consultation & Client Forms
All new clients are required to complete a consultation form upon their first visit.
This form helps ensure treatments are performed safely and professionally.
Consultation forms are updated once per year to ensure client information remains accurate.
Salon Environment
To maintain a calm and professional environment:
Arrival Time
Appointments are carefully scheduled to allow every client a full, unhurried service.
Please arrive on time for your appointment.
If the appointment must be shortened due to late arrival, the full service fee still applies, as the time has been reserved exclusively.
Cancellations & Rescheduling
Due to high demand and limited availability, we operate a 48-hour cancellation policy.
Appointments cancelled with less than 48 hours notice will result in a 100% cancellation fee.
Rescheduling is possible within the required notice period.
No-shows or missed appointments may result in the inability to book future appointments.
Nail Art Bookings
If you wish to have nail art, please select the nail art option when booking on EXTRAS section.
If you are unsure what to book, please email:
info@nailsbygriselda.com
or
message on WhatsApp:
+4473 88 69 3679
A reference photo is always helpful.
This allows sufficient time to be allocated and avoids delays during your appointment.
Freestyle designs are welcome but must be requested at the time of booking.
Nail Preparation
Clients must arrive with bare nails unless removal has been booked.
This means:
Repair Policy
We operate a 72hour repair policy.
If you experience an issue within this time, please email/message on WhatsApp:
info@nailsbygriselda.com / +4473 88 69 3679
with a photo of the nail.
Repairs considered reasonable will be carried out free of charge within 72hours.
Repairs requested after this period will incur a charge.
Aftercare
Your nails are jewels, not tools.
To maintain the longevity of your manicure:
Respect & Professional Conduct
We are committed to providing a respectful and professional environment.
Any form of rudeness, disrespect or inappropriate behaviour towards the Nails by Griselda team will not be tolerated.
We reserve the right to refuse or terminate services in such situations.
Working Hours
Monday — Closed
Tuesday — 10:00 – 18:00
Wednesday — 10:00 – 18:00
Thursday — 10:00 – 18:00
Friday — 10:00 – 18:00
Saturday — 10:00 – 16:00
Sunday — Closed
The last appointment starts at 16:00 / 16:30 depending on the service booked
Evening & Out-of-Hours Appointments
A limited number of evening appointments may be available outside standard working hours upon request.
As these appointments extend beyond regular salon hours,
a convenience fee applies.
Evening Appointment Fees
Appointments starting after 18:00 — £25
Appointments starting after 19:30 — £35
This fee applies to the entire appointment, not per hour.
Evening appointments are limited and subject to availability.
Bank Holidays
Appointments requested on Bank Holidays will incur an additional £25 convenience fee.
Important
Appointments outside standard working hours are designed to accommodate clients who are unable to attend during normal hours.
Where possible, clients are encouraged to book within standard working hours.
Liability
Clients are responsible for their personal belongings during their visit.
Nails by Griselda cannot accept responsibility for lost or damaged items.
Acceptance of Terms
By booking an appointment with Nails by Griselda, clients confirm that they have read, understood and accepted these policies.
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